Why are my team members not getting any messages or reports?
My team members are not getting messages from ScrumGenius
There are multiple ways that you can try to self-troubleshoot:
1. Manual Troubleshooting
If a published report has not been sent to team members long after the scheduled time, try to first manually run the report by selecting Reports > Edit > Run.
Regardless of the scheduled time, team members should receive a message from ScrumGenius soon after regarding the report. If this does not work, try re-scheduling the report to a later time and re-publishing the event altogether.
2. Contact Support
Finally, if step 1 is unable to solve the issue, please contact our support team here or via email (firstname.lastname@example.org).